Terms & Conditions

Please be aware that all treatment times stated are inclusive of consultation & preparation time. For your safety and wellbeing a consultation card must be completed on each visit, if a treatment is contra indicated you will be offered an alternative. Please note that all Spa Days visitors and hotel guests may use the spa facilities with the exception of wedding guests. 

Health and Wellbeing
Please notify us on booking if you are pregnant as we have designed treatments that are safe for pregnancy after the first trimester.

Payment Terms
To secure your booking you will be required to provide a credit or debit card details - NO deposit is required in advance, however we do operate a 24 hour cancellation policy. See cancellation policy for further details.

Cancellation Policy
Please be aware that we operate a 24 hour cancellation policy on spa days and a 7 day cancellation policy on spa breaks. If you cancel your spa day within 24 hours of the day of arrival the full cost of the spa day will automatically be charged to the card details provided. If you cancel your spa break within 7 days of arrival the full cost will automatically be charged to the card details provided. If you need to cancel your spa day due to medical reasons the 24 hour cancellation policy will be waived, however you will need to provide a doctors certificate within 5 days of the original booking date.

Group Bookings (5+ persons) we require 48 hours notice to cancel.

Liabilities & Losses
Please be advised that we do not accept liability for any loss or damage to personal belongings when using our facilities.