Creating a safe and warm journey for every guest.

WE'RE READY FOR THE NEW NORMAL!

"STAY SAFE" AT SOPWELL

We have engaged with health and safety specialists and governing bodies within the hospitality industry to bring you the latest changes to our guest journey. 

Over the past few months the team here have been working hard behind the scenes to create an environment for our guests and our employees that is safe and socially distanced, whilst maintaining our luxury offering, warm friendly service, fantastic team spirit and individual endeavour for genuine hospitality. 

Please scroll down to read more, or click on the link below to download a PDF detailing our pledge to guest's safety. 

OUR STAY SAFE AT SOPWELL MEASURES

  • Hotel Pledge

    Hygiene

    All appropriate areas will be disinfected with Hospital grade anti-bacterial chemicals and electrostatic sprayers on a regular basis.

    High use areas, confined spaces and key touch points will receive increased levels of cleaning at more regular intervals.  High touch point and confined spaces include but are not limited to – Hotel and Spa reception counters, lifts and lift buttons, door handles, public bathrooms, room keys, stair handrails, gym equipment, dining surfaces and seating areas.

    Anti-bacterial hand wash stations will be available at key points throughout the hotel.  Complimentary disposable face masks and gloves are available at all reception areas for the safety and comfort of our guests.

    Guest bedrooms will be completely sanitised after each stay with an electrostatic sprayer machine and additional cleaning for high contact surfaces.  All items that are not easily sanitised will be removed without affecting our guest comfort, such as decorative pillows or magazines– these will remain available upon request.  We have increased training of our dedicated housekeeping team on the enhanced cleaning procedures.

    Each booking will include a complimentary in-room care pack containing anti-bacterial wipes and hand gel and for safety and comfort.  Additional wipes, face masks and gloves will be available complimentary from reception.

    We have also given a lot of thought to our food and beverage offering.  For the comfort and peace of mind of our diners, we will limit dining capacity in all outlets, and our menus will be easily available for guests to view on their mobile devises. For those that want them, disposable printed menus will still be available.  We are strongly encouraging all diners to make a table reservation prior to arrival in order to avoid disappointment.

    The hotel will provide a safe distancing and hygiene ambassador who will be on hand to answer any questions, sensitively communicate all new hygiene measures in place and ensure both guests and employees are playing their part to keep everyone safe.

     

    Safe Distancing

    Reasonable steps will be taken to enforce the safe distancing guidelines amongst guests and employees.

    Signs will be placed to warn guests when they are approaching the more confined spaces where safe distancing may be harder to maintain, for example corridors and public toilets.

    Secondary control measures such as screens, barriers and personal protective equipment (PPE) will be put in place where safe distancing is not practicable.

    The capacity in all areas of the hotel will be limited to enable a safe environments for our guests and employees.

     

    Enhanced Safety Protocols

    Thermal temperature checks will take place for every person entering the property. Anyone displaying a high temperature or ANY signs of Covid-19 will not be allowed entry to the hotel in order to safeguard the wellbeing of other guests and our staff.

    Our “hygiene ambassadors” will receive special training to carry out their duties with the above measures in place.

    A dedicated team will be in place to look after larger groups and events who will specialise in the safety and wellbeing of such bookings.

    All measures put in place will be regularly monitored and updated in line with government and World Health Organisation guidelines.

    All employees will be provided with the necessary PPE equipment to provide a safe environment for all our guests, whilst maintaining our warm, friendly service and individual endeavour for genuine hospitality in all areas of the business.

  • Employee Pledge

    Hygiene

    All employees will be required to practice frequent hand washing using soap and water or anti-bacterial hand wash (where soap and water is not available) when entering the building, after coughing or sneezing and after using the washrooms.

    Regular temperature checks will be in place for all employees.  Anyone displaying a high temperature or ANY signs of Covid-19 will not be allowed entry to the hotel in order to safeguard the wellbeing of other guests and staff in the hotel.

    Any updated procedures - including the use of PPE, safe distancing or hygiene protocols specified by the government or World Health organisation will be implemented immediately.

     

    Safe Distancing

    Employees will keep to the required safe distancing guidelines.

    Where this is not possible additional measures will be put in place and strictly adhered to in order to provide the level of service required.

     

     Enhanced Safety Protocols

    Employees are required to inform their manager if they or any of their household show any of the symptoms associated with Covid-19.

    Anyone who starts to feel ill whilst at work must immediately separate themselves from other employees and guests and advise their Line manager.

  • Guest Responsibilities

    Hygiene

    Guests will be required to use the anti-bacterial gel upon entering the building.

    Visual reminders will be in place to encourage frequent hand washing using soap and water or anti-bacterial hand wash (where soap and water is not available) when entering the building, after coughing or sneezing and after using the washrooms.

     

    Safe Distancing

    Visual reminders of safe distancing will be around the premises and guests are required to observe the safe distancing and any other guidelines government guidelines at all times.

    For the comfort and safety of everyone, guests are also kindly requested to comply with reminders for safe distancing by our “hygiene ambassadors” at all times.

     

    Feeling Unwell

    Guests are asked not to come to the hotel if they are exhibiting any symptoms of Covid-19.

    Thermal temperature checks will take place for every person entering the property and anyone displaying a high temperature or ANY signs of Covid-19 will not be allowed entry to the hotel in order to safeguard the wellbeing of other guests and our staff.

    If as a resident you start to feel unwell during your time in the hotel, please return to your bedroom and follow government advice to gain medical assistance.

    If as a non-resident you start to feel unwell, move to an area not in use by other guests and seek medical advice or return home; do not remain in the hotel.

  • Flexible Booking

    To give you peace of mind when booking your leisure stay please see our updated flexible cancellation policy below:

    You are entitled to cancel or change your booking without charge up to 48 hours before your arrival for overnight stays, spa treatments and spa day bookings.

    We have also changed our policy on special advance purchase offers. Whilst they require full pre-payment at time of booking to secure the special rate, these too are able to be cancelled or amended free of charge up to 48 hours before arrival.

    Please note that our usual terms and conditions do apply for prepaid events, where a non-refundable pre-payment is required at the time of booking.  For any queries, please contact our reservations team – see number below.

     

    Concerns, Questions and Advice 

    If you have any questions concerning your stay with us, please do feel free to contact our reservations department on 01727 864477 or e-mail - enquiries@sopwellhouse.co.uk