Head Housekeeper- Full time
Head Housekeeper- Full time
Sopwell House Country Hotel & Spa enables our guests to escape from it all but is still within easy reach of London, with 128 stylish bedrooms and suites including 16 Mews Apartments, exceptional service, delicious food and our opulent spa!
Your role in our family:
To lead, motivate and manage the housekeeping team in the execution of their duties, maximising operational efficiency;
To ensure the highest level of service is provided to all guests and clients of the hotel, when being dealt with by the housekeeping team, to maximise guest satisfaction
To effectively monitor & review all departmental procedures, as specified in Standards of Performance manuals to maximise efficiency
To direct and control all standards of performance of cleaning and servicing by Housekeeping, to ensure that standards are achieved at all times
To be familiar with the computer system, ensuring that all rooms show their correct status at the end of each shift
To constantly check all public areas to ensure cleanliness and tidiness. Reporting and following up on any issues immediately
To ensure that all standards and legal requirements in respect to health, safety and contingency procedures are complied with at all times. Ensuring appropriate training is carried out and that the team attend in order to conform to legal requirements
To maintain the appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of the housekeeping team
To work closely with all departments to maximise service opportunities and thereby increase revenues. This includes arranging and attending meetings with other departments
To continually review, promote and deliver the training and development of the housekeeping team, through effective performance reviews and clearly defined skills training.
To prepare and publish the team rota on time ensuring sufficient coverage in relation to business levels and special events that may be taking place
Plus much more!
What would make you the perfect fit?
Previous Head housekeeper experience
Previous experience working in a luxury hotel
High levels of organisation
Strong leadership skills
The best bit:
28 days holiday + 1 Extra Holiday Day on Birthday
Long Service Loyalty rewards
Discounted Food and Beverage and accommodation
30% discount on Spa treatments
10% discount on Spa products
Espa, Elemis, Opi in house training
Introduce a friend at work bonus
Staff meals on duty
If this sounds like your dream job, we would love to hear from you!
All applicants must have right to live and work in the UK.
Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.