Frequently Asked Questions

FAQs

Below you’ll find answers to the questions we get asked the most about the hotel and our services.

FAQs

  • General

    How many bedrooms/suites do you have?

    Sopwell House boasts 128 bedrooms and suites in total. 16 of which are individually designed Mews suites.

    Do you have free wifi throughout the hotel?

    Yes.

    What time can I check in?

    After 3.00pm.

    What time is check out?

    Before 11.00am.

    Do you offer express check-out?

    Yes. So that you can check all charges are correct, we will send an invoice to your room on your last night. Fill in the express check out form and leave with your card in an envelope in the express check out box located in Reception.

    My flight arrives late in the evening; will it be possible to check in late?

    Yes. Staff are on duty 24 hours a day, we do ask that you inform us on booking that you will be arriving late.

    Can I check in earlier than 3pm?

    This may be possible, you will need to let us know before your stay if you need early check in and we will endeavor to accommodate but requests will be looked at on a case by case basis due to availability. If this is not possible, you are welcome to leave your luggage in our luggage store prior to check in.

    Is late check out available?

    Late checkout is available at extra cost, please check at booking stage if this is available and for the charge. Requests are considered on a case by case basis due to availability.

    Why do I need to enter my credit card number to reserve a room?

    All reservations must be guaranteed to a valid credit card. Your credit card is not charged at reservation however reception will take pre-authorisation on all bookings on arrival. In some cases pre-payment is a stated requirement for the rate. Your credit card will only be charged in the event that you do not cancel your reservation within the cancellation time, or for non arrivals.

    Will my credit card be charged if I fail to show up or do not cancel my reservation?

    Yes, your credit card will be charged the full amount.

    Is the hotel family run?

    Yes, Sopwell House is part of the AB Hotels Group which is owned and run by a father and his two sons.

    What is the maximum of Adults/Children that can be accommodated in one room?

    Maximum of three people in a room. Two adults and one child or one adult and two children depending on the room type. Additional charges do apply for additional people.

    Is Sopwell House on social media?

    Yes we have Facebook, Twitter and Instagram accounts, you can follow us @SopwellHouse on all channels.

    Are you Pet friendly?

    We do not accommodate pets – only guide dogs allowed.

    Do you offer Baby sitting facilities?

    We do not have an in-house Babysitting facility however this can be arranged through a certified agency.

    Do you offer disabled facilities?

    Yes we do – please contact our reservations department for further details and to discuss your specific requirements.

    Are you child friendly?

    We do accommodate children of all ages however there are access restrictions in Cottonmill Spa. The Spa is open for use to those aged 18 years and over. 16 – 18 year olds must be accompanied by an adult and please kindly note only a selected treatment menu is available for this age group.

    Can I pay over the phone for someone’s stay, meal or additional inclusions such as Champagne, Spa Treatments etc.?

    We do not accept payment over the phone I’m afraid. We do however accept third party authorization for Champagne and extras added onto bookings up to £100 and for some agency bookings. We do accept Bank transfers and can facilitate payments upon arrival with chip and pin or alternative via voucher purchases.

    Do I need a credit/debit card to make a Hotel booking?

    All major credit/debit card are accepted, including American Express.

    Do you take cash?

    We do not allow cash payment for accommodation but cash can be taken within our outlets.

    Can I pay with a cheque?

    This facility is available at Sopwell House by pre-arrangement prior to arrival. Please request our cheque clearance policy for full details.

    Can I pay via Bank transfer?

    This facility is available at Sopwell House by pre-arrangement prior to arrival.

    What is your cancellation policy?

    48 hours prior to the date of arrival. Cancellation must be given in writing before 12 noon, 48 hours before the arrival date.

    Do children stay free of charge?

    0-3 years £15.00, per child including a baby cot.
    4-12 years £40.00, per child, please note we have sofa beds for children (only in certain room categories).

    Can I smoke in the hotel?

    No. Sopwell House is strictly a no smoking hotel.

    How do I make a complaint?

    You can either contact us on +44 (0) 1727 864477 or email us on enquiries@sopwellhouse.co.uk

    Is my personal information safe and secure?

    Yes please see our privacy policy

  • Location & Travel

    Where is St Albans?

    St Albans is a roman city in Hertfordshire, 20 miles north of London.

    Do you offer free parking?

    Yes.

    How many car parking spaces do you have?

    260.

    Directions To The Hotel

    Directions to the Hotel can be provided by our reservations department or please see here

    By roadSt Albans is close to the M1 (J6), M25 (J21a) and the start of the M10 (J1).

    Is there a local Bus service?

    The nearest bus stop is approximately 10 minutes walk from the Hotel.

    Do you offer Taxi arrangements?

    Yes we do, taxi’s can be booked directly with reservations or at Reception.

    Are you near public transport?

    By rail – St Albans has two stations: St Albans City is on the Brighton to Bedford line served by First Capital Connect. St Albans Abbey has a local service to Watford Junction and connecting destinations run by London Midland.

    By bus – services run to, from and around St Albans: Arriva operates the 300 and 301 (Stevenage-Hemel), 321 (Watford-Luton Airport) and Green Line (Harlow-Heathrow)

    Metroline perates Route 84 (Potters Bar-New Barnet)

    Uno operates the 601 (Hatfield-Welwyn), 602 (Watford-Hatfield) and 655 (Borehamwood-Hatfield)

    What are your nearest Airports?

    Luton
    14.3miles / 23km

    Stansted
    41 miles / 65.9km

    Heathrow
    26 miles / 42 km

    There are direct rail links to St Albans City from Luton and Gatwick airports, bus services from Luton and Heathrow airports.

    How far are you from London?

    25 miles / 40 km from St Albans to Central London.

    Do you rent cycles?

    We do not offer this facility onsite however St Albans do offer offsite Cycle Hire http://www.st-albanscycles.co.uk/home.html

    Do you offer Clay Pigeon Shooting?

    We do not offer this facility onsite however St Albans do offer this locally http://www.claypigeonshootinguk.co.uk/clay-shooting/hertfordshire/st-albans

    Do you have a Helipad?

    No, however special arrangements can be made upon request with advance notice.

  • Local Information

    What is there to do locally/events going on locally in St Albans?

    See Out & About

    Is St Albans walking distance from the Hotel?

    Yes, approximately 20 minutes’ walk however we do recommend using Taxi services instead, we can assist with booking for this.

    Do you have a Golf Course?

    No – Sopwell House does not have a Golf course onsite however the Verulam Golf Club is next door. http://www.verulamgolf.co.uk/

    Do you have any Cinema’s close by?

    There is the Odyssey in St Albans and Odeon in Hatfield.

    Do you offer Horse Riding facilities?

    We do not offer this facility onsite however St Albans do offer Horse Riding in the local area.

  • Room Amenities

    Are there hairdryers in the rooms?

    Yes

    Is there an iron and ironing board in the room?

    Yes.

    Do you have sky?

    Yes including the Sky & BT sports package.

    Do you have mini bars and fridges in the room?

    We do only offer mini bars and fridges within our Mews Suites (specific Suites only) and not the main Hotel bedrooms. Fridges are available upon request in the main Hotel bedrooms.

    What amenities do you have in the bedrooms?

    The room is also equipped with all the facilities you would expect including:

    • Air conditioning
    • Flat screen TV with a selection of national and international TV channels, Sky Sports and BT Sports
    • Complimentary WIFI
    • Coffee & Tea making facilities
    • Ample desk space
    • In room safety deposit boxes
    • Iron & ironing board and hair dryer

    Do you offer a same day dry cleaning service?

    Yes we do offer a dry cleaning service, please take your dry cleaning to Reception by 8.15am. Please enquire into same day availability.

  • Food & Drink

    Do you offer a gluten intolerant afternoon tea menu?

    Yes

    Can I just come to Sopwell for a drink/coffee?

    Yes.

    How many Restaurants do you have?

    Two – Brasserie and Restaurant.

    What type of cuisine do you serve?

    Brasserie: Classic and simple dishes served alongside specials inspired by global cuisines.

    Restaurant: Modern British cuisine featuring simple and unpretentious dishes that changes seasonally using locally-sourced ingredients.

    Do you offer room service?

    Yes. Room service is available from 10.00am to 11.00pm.

    Do you offer 24hour Room Service?

    Yes we do however we offer a limited Room Service Menu from 11:00pm to 6:30am.

    Can I make a dinner reservation on the day?

    Yes, you can make the reservation at any time but is subject to availability. We recommend to make your bookings in advance to avoid disappointment.

    Opening and closing times of the Restaurant/Brasserie.

    See our Restaurant and Brasserie pages for timings.

    Do you accommodate Dietary/Allergen requirements?

    Our customer’s safety and dining experience is of paramount importance to us and we will endeavour to accommodate all customer dietary and allergen specific requests. To ensure these special requests are treated with diligence there is a minimum requirement of 48 hours’ notice for all allergen, ingredient intolerances and any other special requests, however, please note that due to the nature of our business and offering we cannot guarantee 100% allergen or intolerant free recipes / dishes.

    What is included in the Afternoon Tea?

    Traditional Afternoon Tea 
    Our Traditional Afternoon Tea features a selection of sandwiches, freshly baked scones served with Devonshire clotted cream and Strawberry preserve. A variety of afternoon tea pastries and your choice of luxury Newby loose leaf tea or coffee are also included.

    Champagne Afternoon Tea 
    Our Champagne Afternoon Tea includes our entire Traditional Tea offering with the inclusion of a glass of our House Champagne. See the menu.

    All our Afternoon Teas are served on the traditional tiered stand within either in our Cocktail Lounge or The Restaurant.

    Do you serve Halal food?

    Only our Chicken is Halal, no other food available is Halal, however special arrangements can be made if Halal food is brought in, a supplement charge may apply.

    Do you serve Kosher food?

    No, however special arrangements can be made if Kosher food is brought in, a supplement charge may apply.

  • The Spa

    What are you opening and closing times of the Spa and Gym?

    Spa Opening Times
    Monday – Friday: 6.30am – 10.00pm.
    Saturday & Sunday: 7.00am – 9.00pm.

    Spa Treatment Times
    10.00am – 8.00pm.
    Sunday & Bank Holidays: 8.00am – 9.00pm.

    Are children allowed in the swimming pool?

    No, children are not allowed in the swimming pool. Children may only use the swimming pool at extended times over the Christmas Period. Please check with us for further details. 16 & 17 year olds must be accompanied by an adult and please note there is a limited treatment menu available for this age group.

    Are children welcome into the spa?

    Children are not welcome in the spa. 16 & 17 year olds must be accompanied by an adult. Please note there is a limited treatment menu available for this age group.

    Do you offer spa treatments and spa days to under 18 years of age?

    Children are not welcome in the Spa. Those aged 16 - 18 years must be accompanied by a paying adult and please kindly note only a selected treatment menu is available for this age group.

    Do you offer Gym Membership?

    Yes, Cottonmill & Club memberships are available. Please see our membership page for more details.

    What is the cost for the Gym membership?

    If you are interested in becoming a member, please contact our Membership Director: membership@cotttonmillspa.com or see our membership page for more details.

  • Events

    Why choose Sopwell House instead of a venue in Central London?

    An award winning conference venue in Hertfordshire, Sopwell House is an incredible venue with a selection of well equipped function suites that can cater for all your business needs – from small meetings or interviews, to product launches and large conferences.

    A popular choice for many businesses for its location, Sopwell House is just 20 minutes from St Pancras International by train or less than one hour from Central London or Heathrow Airport by car.

    How many event rooms do you have?

    We have 19 flexible function suites.

    Can I exclusively hire the hotel?

    Yes, however an enquiry would need to be made and it would be looked at on a case by case basis.

    Do you allow outdoor Weddings?

    Yes.

    Can you accommodate Asian or Kosher Weddings?

    Yes.

    Do you permit external caterers for events?

    Yes.

    Do you allow fireworks?

    Yes (terms and conditions apply.)

    Do you permit me to bring my own suppliers for events?

    Yes (terms and conditions apply.)

    Can I reserve a space in your Bar for a meeting?

    We would strongly recommend that you contact our conference and events team for a more private environment however if your meeting is small and informal over a cup of coffee you are more than welcome in our cocktail lounge or conservatory. Note that this cannot be pre-booked and is on a first come first serve basis.

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